Customer Service
Q: Why haven't I received my confirmation email or tracking number for the order I placed?
A: Contact our Customer Service Department by send an email to CustomerService@Nox-Audio.com.
Q: What do I do if I'm missing items from my order?
A: Contact our Customer Service Department by send an email to CustomerService@Nox-Audio.com.
Shipping
Q: How much is shipping?
A: Shipping charges will depend on the zip code. Upon checkout you'll be able to see your shipping charges.
Q: When will my order ship?
A: All orders will be shipped within 24 hours. Cut-off time for next day delivery is 2:00 PM PST.
Q: If I return a product will shipping charges be reimbursed?
A: No, shipping charges are the responsibility of the customer.
Q: Do you ship internationally?
A: Yes, International shipping is now available at a flat rate under the Shipping Type selection during Checkout.
Warranty
Q: What is your warranty policy?
A: View our Warranty & Return Policy
Q: Do I need to register my product for future warranty service?
A: No, after purchase all products are automatically eligible for warranty services.
Q: Can I purchase an extended warranty?
A: No. Extended warranties are currently not available.
Technical
Q: Are the Specialist and Scout compatible with all devices that have a 4-pole 3.5mm jack?
A: The Specialist and Scout are compatible with PCs, iPods, iPhones and all other devices that use Apple’s 4-pole 3.5mm jack standard. However, they are not compatible with 3.5 mm devices that utilize the OMTP (Open Mobile Terminal Platform) standard. You can purchase our OMTP adapter from our accessories page if you wish to use the Specialist and Scout with your OMTP devices. Please contact your device provider to find out if your device uses Apple’s 3.5mm standard or the OMTP standard. One other way to verify whether your phone is on an Apple or OMTP standard is by pressing the send/end button on the Scout. If by pressing down on the send/end button you get better stereo output from the Scout, this is a good indication that your device is on OMTP standard. In general the Korean phones (LG and Samsung) and BlackBerry smart phones are using the Apple standard while the European phones (Nokia and Sony Ericsson) + Motorola smart phones are on the OMTP standard, but there are exceptions so feel free to contact our Customer Service or your phone manufacturer for clarification.
Q: Why do I hear “clicking” sounds when I use my Apple products (iPhone 4, iPhone 3GS, iPad, iPod Touch) with the Specialist and Scout for phone calls and voice chat?
A: Apple implemented a new microphone recognition scheme on the iPhone3GS, iPhone4, iPad and newer iPod Touch series. We've worked out a design change to be recognized by the newer Apple devices and these have now been implemented on our newer production units. If you encounter clicking issues with your iPhone or Apple devicee, please contact our Customer Service to work out a return for rework purposes and we'll ensure your return unit is modified to work with your Apple devices.
Q: Will the Negotiator allow me to use my HDMI TV connection on Xbox360?
A: Yes, you have 3 options: Option 1: For the Xbox 360, you will need to use the HD AV adapter sold elsewhere which will allow HDMI coming out of the Xbox to the TV and add an optical port using the adapter in the back of the Xbox 360. Option 2: If you have already connected your Xbox 360 to output audio from your TV, and your TV has an optical out, you can take the audio from the TV optical out and plug it in directly to the NOX USB dongle with a Toslink to mini Toslink optical cable. You can then set up the rest of the Negotiator as instructed in the user guide. Option 3: If you have set up a receiver (with optical out) to control all audio from your Xbox 360, you can route all the audio to the optical connector and plug in a Toslink to mini Toslink optical cable from the receiver to your NOX USB dongle. You can then follow remaining instructions to connect the rest of the Negotiator.
Q: Will the Negotiator allow me to use my HDMI TV connection on PS3?
A: Yes, you have 2 options: Option 1: If you have already connected your PS3 to output audio from your TV, and your TV has an optical out, you can take the audio from the TV optical out and plug it in directly to the NOX USB dongle with a Toslink to mini Toslink optical cable. You can then set up the rest of the Negotiator as instructed in the user guide. Option 2: If you have set up a receiver (with optical out) to control all audio from your PS3, you can route all the audio to the optical connector and plug in a Toslink to mini Toslink optical cable from the receiver to your NOX USB dongle. You can then follow remaining instructions to connect the rest of the Negotiator.
Q: Why is my optical cable loose on the connection to the Xbox 360 optical input?
A: In order to secure connection push and make sure the rounded edges of the optical cable are aligned with the input and firmly push in until you hear the clicking engagement sound.
Q: Will the Negotiator charge my PS3 or Xbox 360 controller when it is plugged into it?
A: No. The Negotiator will not charge the controllers when it is plugged into it.
Q: Why isn't the microphone working?
A: Check to see if the microphone switch is turned on, located on the bottom right ear cup. If this does not work, contact our Customer Service Department by send an email to CustomerService@Nox-Audio.com.
Q: I can hear the game audio background music but I cannot hear any chat audio or very faint chat volume. What do I do?
A: Please locate the mixer knob on the top of the Negotiator controller that sits on your game controller and turn the knob clockwise and counterclockwise to find the ideal balance of game audio and voice chat audio.
Q: How do I increase the overall volume?
A: There is a volume knob located on the right ear cup of the Specialist headset for master volume control. Please also consider that the Negotiator game audio/voice chat knob will have an impact on how loud your game audio is and how loud your voice chat audio is.
Q: I have plugged my Negotiator into my PS3 but do not hear any audio coming from it. What do I do?
A: Please view our tutorial on how to properly set up your Negotiator Gaming Adapter to your PS3 console.
Q: I plugged my Negotiator into my Xbox 360 but do not hear any audio coming from it. What do I do?
A: Please view our tutorial on how to properly set up your Negotiator Gaming Adapter to your Xbox 360 console.
Q: I would like to play my PC games through my USB port. How can I achieve this?
A: You can use your USB dongle from the Negotiator gaming adapter package and plug your Specialist headset directly into the 3.5mm audio connector (with the headset symbol) to utilize full headset functionality on PC.
Q: I received a prompt saying that the USB Dongle did not work with my PC with Windows XP. What do I do?
A: Audio should be playing through the headphone or headset now. You can choose to ignore the prompt or go to your Control Panel under Sounds and Audio Devices. There is a tab for Voice and you can select the device for NOX Audio USB Dongle for the voice playback and voice recording default device.
Q: I hear a scratching sound in my game audio, what do I do?
A: Please double check all the connections starting at the optical cable. The optical cable should be firmly snapped into the back of the PS3 or Xbox 360 optical output. Also check the connection of the 3.5mm audio plug that is inserted into the Negotiator controller. Ensure there is full engagement into the connector. Typically the scratching sounds are an indication of intermittent connection.
Q: How do I set up my Specialist Negotiator bundle if I am already using a separate source for audio out from my PS3 or Xbox 360 console?
A: The Toslink Optical cable allows for the game audio to be plugged into the USB dongle from various sources. If you have a Toslink optical audio out from your TV or a receiver, you can find a Toslink to mini Toslink optical cable with your desired length and plug this from the TV or receiver into the NOX USB dongle to receive your game audio.
Q: What does it mean when I hear a loud static sound when I turn on my PS3 and when I am in a game?
A: The audio output settings may be incorrect on your PS3. Please go to Settings, check the Sound settings and select Audio Output Settings. Scroll down to select Optical Digital and only place a checkmark next to "Linear PCM 2 Ch. 44.1kHz" and "Linear PCM 2 Ch. 48 kHz". Confirm these settings.
Product
Q: Will the Specialist be available in other colors other than black, green, red and blue?
A: Not at this time, however check back frequently, sign up for emails on our homepage, become a fan on Facebook or follow us on Twitter for the latest news.
Q: Are the ear pads interchangeable?
A: No, not at this time.
Q: Can I purchase NOX products on any other websites?
A: Yes, you can find our products at the following website locations: Amazon.com, Buy.com, TheNerds.net, Provantage.com, Adorama.com, BestBuy.com, Walmart.com, TigerDirect.com, PCMall.com, NewEgg.com, CompUSA.com, CircuitCity.com and RitzCamera.com.
Q: Can I purchase NOX products at any major retailers?
A: You can find NOX products at various Fry's and Micro Center locations. We are also currently in the process of talking to major and regional retailer partners. Check back frequently, sign up for emails on our homepage, become a fan on Facebook or follow us on Twitter for the latest news.
Q: How do I find out about latest news regarding your products, or information about additional websites or retail locations that may be carrying your products in the future?
A: Please check back frequently, sign up for emails on our homepage, become a fan on Facebook or follow us on Twitter for the latest news.
Q: Do I need to purchase the Negotiator for the Specialist to work with my Xbox or PS3?
A: Yes, the Specialist alone will only work with your PC and any other electronic device with a 3.5mm jack. The Negotiator is an adapter that will enable the Specialist to be used with your Xbox or PS3. It's an easy and quick set-up, see our user guide.
General
Q: I'm a publisher and/or gamer and would like to talk to someone about an opportunity to partner together to improve the gaming experience, who would I contact?
A: Fill out the Contact Us form and someone will get back to you.
Product Manuals
Q: I'm missing or seem to have misplaced my user guide to my Specialist, can I download one online?
A: Yes, click here.
Q: I'm missing or seem to have misplaced my user guide to my Negotiator, can I download one online?
A: Yes, click here.
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